Most security professionals focus on only the fraud avoidance capabilities when evaluating and implementing fraud prevention technologies. Often overlooked is the potentially significant adverse impact on customers' experience and operational costs. Good fraud prevention solutions must be effective at identifying and preventing fraud and must do so with no such impact.
Although many fraud prevention professionals believe there is a tradeoff between strong security on one side and customer experience and operational costs on the other, it simply is no longer the case. Strong, effective security can and should both enhance customers' experience and lower operational costs.
Read Holistic Fraud Prevention: Transforming the Customers' Experience to find out why this is true and how to accomplish this goal.