The collections landscape for retail banks are changing. New techniques are proving to produce much higher ROI for collections time, effort and expense despite the shifting ground of economic, regulatory and social change.
Using multi-channel strategies, whether mobile applications, voice, SMS, web or email - along with advanced analytics can help you connect and collect at the right time with the right approaches. Allowing consumers to select their preferred channel is a best practice strategy for collection and recovery. In fact, one bank used automation to collect 51% more debt than its current call center-at an even lower cost than an offshore alternative.
Discover five steps you can take now to raise your collections operations to top performance. Download this whitepaper to:
- Contact customers in the way most likely to succeed
- Connect before they're late
- Resolve delinquencies in a flexible manner
- Take the guesswork out of collecting
- Keep getting better, faster