Consumer Banking Preferences Through the COVID Pandemic

Consumer Banking Preferences Through the COVID Pandemic

Contact Centers serving financial and banking organizations have quite a challenge regarding the verification of consumers. This is multiplied by having to deal with the abrupt change from a mix of online and in-person points of contact to the necessary requirement that consumer interaction happens without any physical presence.

Read this survey to learn about consumers preferences around financial institutions, their physical locations, and how contact with their provider has changed over the last 6 months to answer that for you.




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