Today, many technology buyers in industries beyond government, legal and insurance are thinking about their work as case-oriented rather than transactional. Casework is highly variable; typically, each work item - aka "case" - is a unique situation that involves complex interactions between content, people, transactions and business or regulatory policies to achieve an optimal outcome. Designing a software application to address the needs of this unstructured process style is challenging. The complexity of case handling has kept it a specialized software application area for years..
Read about Gartner's evaluations of 11 providers in this growing market segment.