Interest in artificial intelligence (AI) and machine learning (ML) is soaring, but confusion and hype can mask the real benefits of these technologies. Organizations need to identify use cases that will produce value for them, especially in the areas of enhancing processes, detecting anomalies and enabling predictive analytics.
Read Harvard Business Review Analytic Services' recent brief on AI & ML, Driving Tangible Value for Business, to gain insight into:
- How organizations are reaping the rewards from AI & ML;
- How smart technology has improved customer service, product innovation and internal IT operations;
- How many organizations are moving forward with AI & ML.