Fraud Fusion Center - A Walk Along the Journey of Challenges, Successes, and Interesting Findings
As the fraud threat continuously changes, financial institutions must be able to adapt to the threat in order to protect assets and customers. While organizational changes and shifts are part of business, integration of multiple disciplines through dedicated Fusion Centers allows dynamic change in posture, while minimizing unnecessary organizational change. Jeff Dant of Citi's Global Consumer Bank will walk through the journey from the beginning to current state of Citi's Fraud Fusion Center. He will include the vision, the need, implementation, and significant lessons learned along the way.