Because social media pose significant risks to patient privacy, healthcare organizations need to develop detailed social media policies. But unfortunately, many organizations have yet to take that action.
"Veterans should have consistent and convenient access to reliable VA information real time using social media, whether on a smartphone or a computer," Secretary of Veterans Affairs Eric Shinseki says.
"The action and manifestation of risk is not necessarily evident to today's users in the way it was in the past, and that creates a big inherent challenge for a CISO," says Malcolm Harkins, CISO at Intel Corp.
Social media, mobility and cloud computing are new areas of risk for organizations, and risk managers need to go back to the fundamentals of understanding the information they are protecting, says Robert Stroud, ISACA's international vice president.
The use of social media raises risk management issues, and education is the key to overcoming the common misperception that "you can say anything you want on social media and not have any consequences," says compliance specialist Roy Snell.