How the Pandemic Has Led to a Shift in Payment MethodsAnalyzing Trends and Their Implications for Fighting Fraud
As a result of the COVID-19 crisis, consumers have changed the way they pay for goods and services. Trevor Forbes, an electronic payments expert at The Strawhecker Group consultancy, shares the results of a new survey that spotlights the latest trends. And he discusses the implications for fighting fraud.
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In a video interview about the survey of small businesses, which was conducted with the Electronic Transaction Association, Forbes discusses:
- Fraud and payment card chargebacks by industry during March 2020;
- The growing use of contactless payments;
- The rapid rise in telephone payment transactions and inherent fraud risks.
Forbes is director of collaboration at The Strawhecker Group, an analytics and consulting firm focusing on electronic payments.