Financial losses linked to ACH/wire fraud are down, but attacks are increasing. What contributes to that decline in losses, and where can banking institutions still improve their online fraud prevention?
"The misfortune here for the banks is that they can have the best fraud-detection systems out there ... but it all breaks down when they call the 'hacker' to verify the transaction," says Gartner's Avivah Litan.
Improved collaboration and communication between small businesses and financial institutions is the first step toward improving online security, says Mark Patterson, an ACH fraud victim. What else would help?